I could not say enough good things about HB Scooters!! I bought my Havana Classic from them in August 2012. I had done my homework so I knew what I was looking for. Dave and Vesna could not have been more helpful. They showed me all the scoots that they sell and pointed out all the pros and cons of each one. When it came time to make the purchase I could not believe the deal they gave me. I do not know how they make a profit on these scooters. Also they include free delivery, they do all the paperwork for the DMV, all you have to do is the ride the scoot. Since my purchase 21 months ago, I have had all the service on my scooter done by them. I would not let another shop touch my scooter. When I have service or repair done by them I know it is done right. This is an important aspect. When you are on a scooter you need to know your scooter is running right because there is only air between you and the pavement. I don't believe there is a another scooter shop that can touch the level of Customer Service they provide. They have a life long customer in me.  - Mark S.